Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services purchased from Breezy Growth Co. (“Breezy Growth,” “we,” “us”). By purchasing or paying for our services, you agree to the terms below. These terms also form part of, and are consistent with, the signed service agreement between Breezy Growth and each client.

1. All fees are non-refundable

Except where expressly stated in writing, all fees are non-refundable. This includes introduction pilot fees, monthly access and campaign-management fees, per-unit fees for billable units already delivered, onboarding fees, performance fees on closed business, and any work already performed. Funds are allocated immediately toward non-recoverable infrastructure and labor.

2. Non-recoverable infrastructure costs

Our fees fund non-recoverable infrastructure procured on the client’s behalf — including dedicated sending domains and email inboxes procured through third-party infrastructure providers, inbox-warming services, software licenses, lead-data subscriptions, enrichment tools, and API services. These costs are incurred immediately and are non-refundable regardless of contract status, cancellation, or termination.

3. Qualified introductions & the replacement remedy

Introductions are delivered against criteria agreed in writing before work begins. An introduction counts as delivered when it meets those criteria, regardless of whether the client follows up, books a meeting, or closes a deal. Clients have forty-eight (48) hours after an introduction is delivered to raise, in writing and with specific reasoning, that it does not meet the agreed criteria. Where we agree it does not, we replace it at no additional cost. Introductions not raised within forty-eight (48) hours are deemed accepted.

The remedy for an introduction that misses the agreed criteria is replacement, not a cash refund. We guarantee that the work meets the standard we agreed; we do not guarantee any commercial outcome, since whether an introduced party ultimately transacts is outside our control.

4. Meeting-ready leads, booked calls & the credit remedy

Where your agreement bills per unit — a meeting-ready lead, a booked sales call, or a showed sales call — the unit is defined in that agreement and those criteria are the sole standard for whether it is billable. You have forty-eight (48) hours after a unit is delivered to dispute it in writing, with specific reasoning. We review every dispute in good faith and make a final determination within five (5) business days; where we agree the unit did not meet the agreed criteria, we credit it on the current or next invoice. Units not disputed within the forty-eight (48) hour window are deemed accepted and billable.

A unit that does not convert into a meeting, opportunity, deal, or revenue is not for that reason non-billable, unless meeting booking or revenue performance is expressly included in your written scope. The remedy for a unit that misses the agreed criteria is a credit rather than a cash refund.

5. Cancellation

Cancellation must be provided in writing at least fourteen (14) calendar days before the next billing cycle, unless the client’s agreement specifies a longer notice period. Fees for partial months are not prorated, and prepaid fees are non-refundable. Services continue through the end of the paid period.

6. Performance remedy

Where a client has met all of its obligations, our sole performance remedy for a missed delivery target (as defined in the client’s agreement) is additional optimization and outreach at no additional management cost. No pro-rated cash or service refund is owed unless expressly agreed in writing. We do not guarantee revenue, closed deals, or return on investment.

7. Billing disputes & chargebacks

Charges appear on statements as “BREEZYGROWTHCO.COM” or a similar descriptor. If you have any billing question or concern, contact us first at the email below — we respond within five (5) business days. You agree to resolve any billing dispute directly with us, with at least fourteen (14) calendar days’ written notice, before initiating any chargeback, payment reversal, or third-party dispute. Because our services are delivered digitally and substantially immediately, initiating a chargeback for delivered services, or based on dissatisfaction with commercial results where the introductions delivered met the criteria agreed in writing, is considered friendly fraud and a breach of your agreement. We will contest such disputes with the signed agreement, delivery records, and communications as evidence, and you remain liable for the amount plus any chargeback, processor, collection, and reasonable attorney’s fees.

8. Contact

Questions about this policy or any charge: travis@breezygrowthai.com.